cravecove Order & Shipping Policy

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Welcome to cravecove. We are committed to getting your grocery and kitchen essentials to you safely and on time. The guidelines below explain exactly how we handle orders, shipping, and delivery so you know what to expect from the moment you check out until your package arrives at your door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: These orders are prepared and shipped out within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day (Monday through Friday) are generally handled the same day. Orders received after 2:00 PM EST, or on weekends, will be handled on the next business day.
• Perishable Goods Handling: Items that require temperature control are packed using specialized cold-chain insulation and are shipped only Monday through Thursday, so they are not left in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown clearly at checkout before you complete your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Applied automatically to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (Order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has left our facility. Timelines may run slightly longer during peak holiday periods or severe weather events.

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International Shipping

cravecove is pleased to ship to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees when they reach the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

After your order ships, you will receive an automated shipping confirmation email with a direct tracking link and courier information.

If tracking updates are not visible, or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team with your order number.

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Order Modifications & Address Changes

To keep dispatch times fast, order processing starts shortly after your order is placed.

• If you need to update your shipping address or change your order, please contact us within 1 hour of placing it at [email protected].
• We will make every effort to honor change requests, but once an order has been transferred to the shipping carrier, we are unable to modify the shipping address.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we deliver:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged because of shipping delays, let us know within 48 hours of delivery and include photos so we can issue an immediate full refund or send a free replacement.
• Lost or Damaged Packages: If tracking shows delivery but you have not received your package, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, please reach out to our team:

• Official Business Name: cravecove
• Customer Support Email: [email protected]
• Customer Support Phone: 17634538526
• Physical Business Address: 2600 94th Ave North, Brooklyn Park, MN 55444, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST